We Vantillu Spices is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines the types of Personal Information we collect, how we use and share that information, and your rights regarding your Personal Information. By using our website (the "Site") and services, you agree to the collection and use of information by this policy.
Personal Information We Collect
We collect various types of Personal Information to provide and improve our services to you. This includes:
- Contact Information: Name, email address, phone number, and mailing address.
- Order Information: Products purchased, quantities, order value, payment information, shipping address, and tracking number.
- Account Information: Username, password, and account preferences.
- Device Information: IP address, browser type, operating system, and browsing behavior.
- Usage Information: Pages visited, time spent on the Site, and interaction with content and features.
- Communication Information: Emails, messages, and feedback you send to us.
How We Use Personal Information
We use the collected Personal Information for the following purposes:
- Order Processing: To process and fulfill your orders, including payment processing, shipping, and delivery.
- Customer Support: To provide assistance and support for your inquiries, concerns, and requests.
- Marketing and Promotions: To send you promotional offers, newsletters, and marketing communications, subject to your preferences.
- Personalization: To personalize your experience on our Site and recommend products that may interest you.
- Analytics and Improvement: To analyze usage patterns, improve our services, and enhance the functionality and user experience of our Site.
- Security and Fraud Prevention: To protect the security of our Site and prevent fraudulent activities.
Sharing Personal Information
We may share your Personal Information with third parties for the following purposes:
Service Providers: We share your information with third-party service providers who assist us in operating our business, such as payment processors, shipping carriers, marketing platforms, and customer support services.
- **Compliance with Laws:** We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests.
Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner.
Sharing Personal Information with Delivery Partner
Personal Information Collected: Examples of Personal Information Collected: Order details (products purchased, quantities, order value), customer information (name, shipping address, contact details), payment status, inventory levels, and fulfillment status.
Source of Collection: Collected from customers during the checkout process on our website and from our internal order management system.
Purpose of Collection: Order Management: To manage and process customer orders, including order verification, fulfillment, and shipment, and to update order status and tracking information. Inventory Management: To monitor and update inventory levels, ensuring accurate stock availability and preventing stockouts or overstock situations. Payment Processing: To manage payment status, including order confirmation, payment reconciliation, and invoicing. Customer Support: To address customer inquiries, concerns, and requests related to order status, shipping, and returns. Performance Analysis: To analyze order processing and fulfillment performance metrics, such as order accuracy, fulfillment times, and customer satisfaction, to optimize order management processes.
Disclosure for Business Purpose: Fulfillment Centers: Data may be shared with fulfillment centers and warehouses partnered with Unicommerce to facilitate the processing and shipment of customer orders. Compliance: Data may be shared with Unicommerce for compliance with applicable order management and data protection regulations. Third-Party Integration: Data may be shared with third-party order management and logistics service providers integrated with Unicommerce for the purpose of enhancing order processing efficiency and accuracy. Improved Services: Data may be used by Unicommerce to improve the quality and effectiveness of its order management and fulfillment services, including inventory tracking, order accuracy, and customer communication.
Behavioral Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be
of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at [http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work](http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work).
You can opt out of targeted advertising by:
- [Facebook](https://www.facebook.com/settings/?tab=ads)
- [Google](https://www.google.com/settings/ads/anonymous)
- [Bing](https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads)
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your Rights
Depending on your location, you may have the following rights regarding your Personal Information:
Access and Correction: You have the right to access and correct the Personal Information we hold about you.
Deletion: You have the right to request the deletion of your Personal Information.
Objection and Restriction: You have the right to object to or restrict the processing of your Personal Information.
Data Portability: You have the right to request a copy of your Personal Information in a structured, commonly used, and machine-readable format.
Withdrawal of Consent: Where we rely on your consent to process your Personal Information, you have the right to withdraw your consent at any time.
To exercise these rights, please contact us by e-mail at privacy@vantilluspices.com or by mail using the details provided below:
Vantillu Spices
Address: D.No 8-208-23,Etukuru Bypass, Etukuru, Guntur, Andra Pradesh
Phone: +91 9160607111
Email: info@vantilluspices.com
Cookies and Similar Technologies
We use cookies and similar technologies to improve your experience on our Site, for marketing purposes, and to understand how our Site is used. Cookies are small files that are stored on your device. They allow us to recognize your browser and capture certain information. You can manage your cookie preferences through your browser settings.
Analytics
We use analytics tools to better understand how users interact with our Site. These tools collect information about your use of the Site, including your IP address, the pages you visit, and the time spent on each page. This information helps us improve our Site and provide a better user experience.
Children’s Privacy
Our Site is not intended for children under the age of 16, and we do not knowingly collect Personal Information from children under 16. If we become aware that we have inadvertently received Personal Information from a child under the age of 16, we will delete such information from our records.
Security
We take reasonable measures to protect your Personal Information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no Internet or email transmission is ever fully secure or error-free, so you should take special care in deciding what information you send to us in this way.
International Transfers
Your Personal Information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.
Data Protection Officer
We have appointed a Data Protection Officer (DPO) to oversee our data protection practices. You can contact our DPO at dpo@vantilluspices.com.
Governing Law
This Privacy Policy and any disputes related thereto shall be governed by and construed in accordance with the laws of [Insert Governing Jurisdiction], without regard to its conflict of law principles.
Effective Date
This Privacy Policy is effective as of August 10, 2024.
Additional Notices for California Residents
Under the California Consumer Privacy Act (CCPA), California residents have additional rights regarding their Personal Information. These rights include:
- The right to know the categories and specific pieces of Personal Information we have collected about you.
- The right to request the deletion of your Personal Information.
- The right to opt out of the sale of your Personal Information.
To exercise these rights, please contact us using the contact details provided above.
Additional Notices for EU Residents
If you are a resident of the European Union, you have additional rights under the General Data Protection Regulation (GDPR). These rights include:
- The right to lodge a complaint with a supervisory authority.
- The right to data portability.
- The right to object to automated decision-making and profiling.
To exercise these rights, please contact us using the contact details provided above.
Thank you for trusting Vantillu Spices with your Personal Information. If you have any questions or concerns about our privacy practices, please do not hesitate to contact us.